Health Matters Home Health Care

Client Bill of Rights and Responsibilities

1. A client receiving service from Health Matters has the right to be dealt with in a courteous and respectful manner and to be free from mental, physical and financial abuse.

2. A client receiving service from Health Matters has the right to be dealt with in a manner that respects the person's dignity and privacy and that promotes the person's autonomy.

3. A client receiving service from Health Matters has the right to be dealt with in a manner that recognizes the person's individuality and that is sensitive to and responds to the person's needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors.

4. A client receiving service from Health Matters has the right to information about the services provided to him/her and to be informed of who will be providing the services.

5. A client receiving service from Health Matters has the right to participate in the assessment of his or her requirements and has the right to participate in the development of his/her plan of service, the review process and the evaluation and revision of the Care Plan.

6. A client receiving service from Health Matters has the right to give or refuse consent to the provision of any service.

7. A client receiving service from Health Matters has the right to raise concerns or recommend changes in connection with the service provided to him or her and in connection with policies and decisions that affect his or her interests, to Health Matters, government officials or any other person, without fear of interference, coercion, discrimination or reprisal.

8. A client receiving service from Health Matters has the right to be informed of the laws, rules and policies affecting the operation of the service provider and to be informed in writing of the procedures for initiating complaints.

9. A client receiving service from Health Matters has the right to have his or her records kept confidential in accordance with the law.

Adopted from the Long Term Act of Ontario and Community Care Access Centres, January 1998.